FAQs
Order & Shipping
Once your order has been shipped, we’ll send tracking updates via email so you can follow your package every step of the way.
Estimated Delivery Times (Business Days)
| Country / Region | Estimated Delivery |
|---|---|
| United States* | 5–10 business days |
| Canada | 7–12 business days |
| Australia & New Zealand | 6–12 business days |
| United Kingdom | 5–10 business days |
| France, Germany, Italy, Spain | 5–10 business days |
| Rest of Europe | 5–10 business days |
| Japan | 4–8 business days |
| Korea, Singapore | 4–8 business days |
| Saudi Arabia & UAE | 6–12 business days |
*Please note: At this time, we are unable to ship to Hawaii (HI), Alaska (AK), or PO Boxes.
Tracking & Order Updates
- Tracking numbers will be provided within 1–3 business days after dispatch.
- You’ll receive a shipping confirmation email with tracking info once your order is on the way.
- You can also check your order status anytime via our Track My Order page.
- Shipping times may vary based on product availability, customs processing, and local courier conditions.
Important Shipping Notes
- Please double-check your shipping details before placing an order.
- Grainvity is not responsible for delays or losses resulting from incorrect or incomplete addresses submitted at checkout.
- Once marked as delivered by your local postal service, Calmiaro is not liable for lost or stolen items. Please ensure your delivery address is secure.
Order Changes & Cancellations
If you need to update your address or cancel an order, please email us at support@grainvity.com within 1 hour of placing your order, along with your order number.
After that window, we may have already started processing and can no longer make changes.
Customs, Duties & Taxes
- All applicable customs duties, import fees, and local taxes are the responsibility of the customer.
- If charges apply, they must be paid by you in order for your package to clear customs.
- In the event a package is refused and returned, you will receive a refund minus shipping costs once the item has been received back at our facility.
Seasonal Delays
During peak seasons and holidays, shipping may take longer depending on regional courier capacity. We appreciate your patience and understanding.
Return Policy
Please email support@grainvity.com within 30 days of the initial delivery date to request a return.
- You will need to return your item(s) at your own cost.
- All return items must be in new condition. If they are not, a $5 restocking fee will be deducted from your refund.
- All returned items are subject to inspection.
- Refund amount will be deducted by the actual shipping cost for items originally shipped for free, if applicable.
- Once we receive your return, we will issue either a refund or store credit based on your request.
Final Sale Items
Items marked as “Final Sale” are offered at significantly discounted prices to provide you with great savings. As a result, these items are non-returnable, non-exchangeable, and non-refundable. Please double-check sizing and product details before placing your order.
Defective or Incorrect Items
Please inspect your order as soon as you receive it:
- If you believe you’ve received a defective item, contact us at support@grainvity.com within 3 business days of delivery, and we will resolve the issue for you.
- If your order is missing items or you received incorrect products, please contact us as soon as possible so we can make it right.