FAQs
Quick answers about orders, delivery and returns. For anything else, email support@grainvity.com and we will reply within 24 hours.
Orders & Delivery
How quickly do you dispatch orders?
We process every order within 2 business days and email you tracking updates so you can follow your parcel. Tracking numbers are sent within 1–3 business days after dispatch.
How long does delivery take?
| Country / Region | Estimated delivery |
|---|---|
| United Kingdom | 2–3 business days |
| United States | 3–5 business days |
| Canada | 3–5 business days |
| Europe | 3–5 business days |
| Australia & New Zealand | 3–5 business days |
| Japan, Korea, Singapore | 3–5 business days |
| Saudi Arabia, UAE, Qatar | 3–5 business days |
| South Africa | 5–7 business days |
Delivery times can be longer during peak seasons and holidays, or because of customs and local couriers. We are currently unable to ship to Hawaii, Alaska or PO Boxes. See our full Order & Shipping policy.
Can I change or cancel my order?
Yes, if you email support@grainvity.com within 1 hour of placing your order, with your order number. After that we may already be processing it and can no longer make changes.
Will I pay customs duties or import taxes?
Any customs duties, import fees and local taxes are paid by the customer so the parcel can clear customs. If a parcel is refused and returned to us, we refund the order minus shipping costs once it arrives back.
What if my address is wrong or my parcel goes missing?
Please double-check your address at checkout, as we cannot be responsible for delays or losses caused by an incorrect or incomplete address. Once a parcel is marked as delivered by your postal service, we are not liable for lost or stolen items.
Returns & Refunds
Can I return an item?
Yes. Email support@grainvity.com within 30 days of delivery to request a return. Items must be in their original condition: unused, unworn, with all tags attached and in the original packaging. Once we receive your return, we issue a refund or store credit, whichever you prefer.
Who pays for return postage?
If an item is defective, damaged or incorrect because of our error, we cover all return shipping costs. For any other return, return postage is paid by the customer.
What if my item is faulty or wrong?
Please check your order when it arrives. If an item is defective, contact us within 3 business days of delivery and we will put it right. If something is missing or incorrect, let us know as soon as possible.
How long do refunds take?
We will email you once your return has been received and inspected. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to show it. If more than 15 business days have passed since approval, please contact us.
Can I return Final Sale items?
No. Items marked "Final Sale" are heavily discounted, so they cannot be returned, exchanged or refunded. Please check sizing and details before ordering.
Read the full Return Policy.