Order & Shipping

Order & Shipping – grainvity.com

Once your order has been shipped, we’ll send tracking updates via email so you can follow your package every step of the way.

Estimated Delivery Times (Business Days)

*Please note: At this time, we are unable to ship to Hawaii (HI), Alaska (AK), or PO Boxes.

Tracking & Order Updates

• Tracking numbers will be provided within 1–3 business days after dispatch.
• You’ll receive a shipping confirmation email with tracking info once your order is on the way.
• You can also check your order status anytime via our Track Order page.
• Shipping times may vary based on product availability, customs processing, and local courier conditions.

Important Shipping Notes

• Please double-check your shipping details before placing an order.
• Grainvity is not responsible for delays or losses resulting from incorrect or incomplete addresses submitted at checkout.
• Once marked as delivered by your local postal service, Grainvity is not liable for lost or stolen items. Please ensure your delivery address is secure.

Order Changes & Cancellations

If you need to update your address or cancel an order, please email us at support@grainvity.com within 1 hour of placing your order, along with your order number.
After that window, we may have already started processing and can no longer make changes.

Customs, Duties & Taxes

• All applicable customs duties, import fees, and local taxes are the responsibility of the customer.
• If charges apply, they must be paid by you in order for your package to clear customs.
• In the event a package is refused and returned, you will receive a refund minus shipping costs once the item has been received back at our facility.

Seasonal Delays

During peak seasons and holidays, shipping may take longer depending on regional courier capacity. We appreciate your patience and understanding.