Refund policy

Please email support@grainvity.com within 30 days of the initial delivery date to request a return.

  1. To be eligible for a return, the item must be in its original condition, unused, unworn, with all original tags attached, and in its original packaging.
  2. If the item is defective, damaged, or incorrect due to our error, we will take full responsibility and cover all return shipping costs.
  3. Once we receive your return, we will issue either a refund or store credit based on your request.

 

Defective or Incorrect Items

Please inspect your order as soon as you receive it:

  1. If you believe you’ve received a defective item, contact  support@grainvity.com  within 3 business days of delivery, and we will resolve the issue for you.
  2. If your order is missing items or you received incorrect products, please contact us as soon as possible so we can make it right.

 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@grainvity.com.